Refund and Returns Policy

Refund and Returns Policy for SquadsOnline

Effective Date: April 29, 2025

Thank you for choosing SquadsOnline. We are committed to providing high-quality services and support for your squad’s growth and success. Your satisfaction is important to us. This Refund and Returns Policy outlines how we handle refunds, cancellations, and service returns.

By using SquadsOnline services, you agree to the terms of this policy.

1. Services Eligible for Refund

SquadsOnline offers a variety of digital services, including web hosting, website development, digital marketing, and premium squad tools. Because our services are digital and often customized, eligibility for refunds is limited. Refunds may be considered for:

  • Web Hosting Services: If you cancel within the first 14 days of service activation and no major violations of our Terms of Service occur, you may request a full refund.
  • Website Design & Development Packages: Partial refunds may be issued if the project is canceled before significant development work has begun. Once the design phase is approved or major work is underway, refunds are generally not available.
  • Digital Marketing Services (SEO, PPC, SMO): Due to the nature of digital marketing, refunds are not available once a campaign has been launched. However, if no work has been initiated, you may be eligible for a partial refund upon request.

Note: Customizations, setup fees, and third-party services are non-refundable.

2. Services Not Eligible for Refund

The following services are generally non-refundable:

  • Completed digital marketing campaigns
  • Custom website projects after delivery
  • Domain registration and renewal services
  • Paid consultations or strategy sessions
  • Premium features and squad upgrades once activated

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our Support Team at [Insert Contact Email] within the applicable refund period.
  2. Provide your account details, the service in question, and a brief explanation of your request.
  3. Our team will review your case and respond within 5–7 business days with a decision.

Approved refunds will be processed back to your original payment method within 10–15 business days.

4. Cancellations

You may cancel recurring subscriptions or hosting services at any time through your SquadsOnline account settings or by contacting support. If you cancel a service, it will remain active until the end of your billing cycle unless otherwise requested.

Cancellation does not automatically qualify you for a refund unless specified under this policy.

5. Service Quality Assurance

If you are unsatisfied with any SquadsOnline service, please reach out to us. We are committed to resolving issues quickly and may offer service credits, improvements, or adjustments to meet your expectations whenever possible.

6. Changes to This Policy

SquadsOnline reserves the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page, and it is your responsibility to review them periodically. Continued use of our services after updates constitutes your agreement to the revised terms.

7. Contact Us

If you have any questions about this Refund and Returns Policy or need assistance with a refund request, please contact:

Email:  [email protected]

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